Friday, February 12, 2010

Realtor Pa-Lease!

People, you are excused. This is a message for Realtors.
Realtor, pa-lease! When you put a house on the market there are certain things that should be put in place in order for us to all have a good and efficient home selling/ home buying time. Certain etiquette to be adhered to. There are plenty of right ways to do things and not too manys ways to mess them up. You kind of have to try to screw someone over in order to do it. Most of the time.
Case in point. A client of mine wanted to see a particular condo at 7:30 just last night. I, a realtor who has some learnin', looked it up on the MLS to see what the proper showing instructions were. "Temporary Resident. Show with 2 hour notice. Thank you for Showing! Lockbox Y (meaning it has a lockbox)" is what the realtor wrote. That's all it said. It did not say I needed an appointment (it is customary that if an appointment is needed it is stated plainly). I called the # given around 2pm and left a message that I would bring my client at 7:30 that evening. No one called me back to say "NO", so I (as anyone else would) felt is was good to go. Easy, right?
We get to the 7:30 appointment at 7:28, I figure it's not too early and so I ring the door bell. Nothing. I ring it again and again. Still nothing. I knock on it. I see a light go on. No one comes to the door. I knock like a cop. Nothing, but I hear movement inside. I figure I've done my part and now it's time to use the lockbox key. I go to the lockbox and get the key.
I decided to knock one more time like a Gestapo agent in 40s Germany. Nothing. I take the key and open the door and immediately see an elderly lady in a room right off of the entry on a laptop. "Hi, I'm sorry..." is what I said to the ignoring lady. "Mam? Excuse me. Mam? Hello. Mam?" is what I was blathering for a full minute before I notice some sign language charts on the wall. "She's deaf" is what my investigative intuition told me. So, being as smart as I am, I decided to yell louder "Mam"? Mam? Hello. Excuse me.". Nothing.
I decided I needed to get her attention by waving my hand and bending down to her eye level so she could see me. I put my business card in my hand so I would look extra official, bent over at the waist, screaming at the top of my lungs and waving my official card around. All of this was a solid, unexaggerated 2+ minutes of brilliance.
I finally catch her eye and she screams at the top of her lungs. I scream "I'm a realtor". She screams (in a very muted tone) "Phone?". I scream "I called". She screamed "Liar!". I tried to calm the situation by showing her the # that I called (that should be proof). She screamed "I'm deaf". I said "What was I supposed to do?". She screamed "I'm sorry" and pointed to the door.
I looked at the door and my client was already outside and laughing at me (can't blame her).
So, Realtors, the moral of all of this is a little EXTRA info when the circumstances are EXTRAordinary is proper etiquette.
God Bless